Terms & Conditions

TEKVORA provides performance-driven digital marketing services, which may include, but are not limited to, the categories listed below. Each service line is delivered by a specialized internal team, and depending on the size of the engagement, may draw on additional support from freelance specialists or trusted partner agencies working under our direct supervision:

• SEO: technical audits, content strategy, keyword research, on-page optimization, and link-building designed to improve organic visibility over time.
• PPC Advertising: campaign setup, bidding strategy, audience targeting, creative testing, and ongoing optimization across ad networks such as Google, Bing, and social platforms.
• Social Media Marketing: content planning, community management, influencer outreach, and paid social campaigns tailored to each platform's audience behavior.
• Content Marketing: editorial strategy, copywriting, long-form articles, email newsletters, and distribution across owned and earned channels.
• Web Design & Development: design, build, hosting coordination, and conversion-rate optimization for new or existing websites.

The exact scope, deliverables, timeline, and pricing for any engagement are defined in a separate proposal or service agreement, which is incorporated into these Terms by reference. Where any conflict arises between that document and this page, the specific terms of the signed proposal will govern the relationship between the parties.

Delivering services may require access to client-owned platforms — ad accounts, analytics dashboards, CMS logins, domain registrars, and social profiles. Clients are responsible for granting timely, accurate access using appropriate permission levels, and for notifying TEKVORA promptly of any change in ownership, billing contact, or administrative control of these accounts during the engagement.

TEKVORA is not liable for delays caused by late access or incomplete information from the client's team. Where onboarding is delayed beyond the timeframe outlined in the proposal, project timelines, reporting schedules, and any performance projections may be adjusted accordingly, and such adjustments will not be treated as a breach of this agreement by TEKVORA.

Fees are outlined in the applicable proposal or invoice and due per the agreed schedule, typically monthly in advance unless a different cadence is specified in writing. Late payments may result in suspension of active campaigns, pausing of ad accounts, or a temporary halt to development work until the outstanding balance is settled in full, along with any applicable late fees.

Third-party costs — ad spend, software licenses, stock media, plugins, and hosting — are billed separately unless explicitly included in a retainer package. Clients should budget for these costs independently of the agency fee, as they are typically paid directly to the third-party provider or passed through with itemized documentation.

Clients agree to actively participate in the engagement so that TEKVORA can deliver work on schedule and to the expected standard. This includes, at minimum, the following ongoing obligations throughout the life of the project:

• Provide accurate business and brand information, including up-to-date contact details, brand guidelines, and any legal disclaimers required in your industry.
• Review and approve deliverables within agreed timeframes, since delayed feedback can push back subsequent milestones and reporting deadlines.
• Ensure supplied content and assets — images, logos, testimonials, and copy — are lawfully owned or properly licensed for commercial use.
• Maintain their own backups before development or campaign changes are made, particularly for existing websites, ad accounts, or CRM systems.

Upon full payment, clients own final deliverables built specifically for them — site code, ad creatives, campaign copy, and custom graphics — unless otherwise agreed in writing. TEKVORA retains ownership of its proprietary frameworks, tools, templates, and internal methodologies, which remain our property even where they are used in the course of delivering client work.

We may reference completed client work in portfolio form, case studies, or marketing materials unless confidentiality is requested in writing prior to project completion. Where a client requests confidentiality, TEKVORA will limit any public reference to general, non-identifying descriptions of the work performed.

Results depend on factors outside our control — algorithm changes, competitor activity, market conditions, seasonal demand, and platform policy shifts. We apply industry best practices, continuous testing, and data-driven adjustments, but we do not guarantee specific rankings, traffic volumes, lead counts, or revenue outcomes as a condition of any engagement.

Our services may involve platforms like Google Ads, Meta Ads Manager, analytics tools, email service providers, and hosting providers. Their own terms of service, acceptable use policies, and privacy practices apply independently of this agreement, and clients are encouraged to review those policies directly before granting access or approving spend on any given platform.

TEKVORA is not responsible for outages, account suspensions, algorithm updates, or account actions initiated by those third parties, including but not limited to ad account bans, policy violations flagged by the platform, or temporary service interruptions that affect campaign delivery.

Either party may terminate an engagement with written notice per the notice period in the service agreement (typically 30 days), submitted to the primary contact listed on the account. Fees for completed or in-progress work remain payable, including any third-party costs already committed or incurred on the client's behalf prior to the termination date.

TEKVORA may suspend services immediately for non-payment or breach of these Terms, and may withhold delivery of further work, campaign access, or source files until the account is brought current or the breach is resolved to our reasonable satisfaction.

To the fullest extent permitted by law, TEKVORA is not liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of data, loss of business opportunity, or reputational harm arising from our services. Our total liability, whether in contract, tort, or otherwise, is capped at the fees paid by the client in the preceding three (3) months, regardless of the number of claims brought.

Clients agree to indemnify, defend, and hold harmless TEKVORA, its employees, contractors, and affiliates from and against any claims, losses, or expenses arising from their breach of these Terms, misuse of deliverables, or provision of unlawful, infringing, or inaccurate content or assets supplied for use in any campaign or deliverable.

These Terms are governed by applicable local law where TEKVORA is registered, without regard to conflict-of-law principles. Disputes are first addressed through good-faith negotiation between the parties for a reasonable period, and if no resolution is reached, submitted to the exclusive jurisdiction of the local courts in that same location, with each party bearing its own legal costs unless a court rules otherwise.

TEKVORA may update these Terms from time to time to reflect changes in our services, business practices, or applicable legal requirements. The "Last Updated" date above shows the latest revision, and where changes are material, we will make reasonable efforts to notify active clients by email in addition to posting the update here. Continued use of our website or services after changes are posted means you accept the revised Terms in full.